FAQs

A referral from your GP is not required unless your child is eligible for a Medicare care plan (Chronic Disease Management Plan or Enhanced Primary Care).

1. Call us on 1300896840
2. Click on the book now button to find an appointment time that suits you
3. Fill out the enquire form and we will get back to you ASAP

Yes, please email your care plan prior to your initial consultation.

• Under the Chronic Disease Management Plan or Enhanced Primary Care Plan referred by your GP you can claim for up to 5 physiotherapy sessions annually.
• We are now able to claim your Medicare rebate directly from our management system. Once full payment is processed the invoice claim will be automatically sent to Medicare. Medicare will then process your rebate into your account or a cheque will be posted out to you.
• For medicare to automatically claim a rebate for a minor, some additional details are required to complete the transaction. We will need a parent’s or carer’s Medicare number, date of birth, address and bank details if not already sent to Medicare.
• Medicare rebate under physiotherapy code 10960.
• For more information regarding care plans please refer to this website.

We have health fund claiming facilities available at the clinic and can claim your health fund rebate at the time of payment.

The rebate amount depends on the type of extras cover you have on your health fund. If you would like to know the exact amount that can be claimed at each consultation, please consult your specific health fund to establish how much rebate you’re entitled to for physiotherapy.

• Osana can provide physiotherapy services under the NDIS scheme for self-managed and plan-managed participants.
• Please email through your plan prior to your session to review goals
• Service agreements can be provided upon request.

Please arrive 5-10 minutes early for your first consultation for your child to become familiar with the new surroundings and to complete our client information sheet. The initial consultation will take approximately 60 minutes.

Please bring:

• Your child’s birth record book (red book) 
• Related medical reports, letters and referral letters
• The shoes your child wears if there are lower limb concerns
  and
• Photo and video evidence. If you have any of your child’s milestones on video, such as crawling, or if you have a video of your concerns such as the way they walk or run during sport, it can be very helpful.

Please ensure your child wears comfortable clothing that allows for the treatment area to be examined. For example, for lower extremity injuries please remember to bring shorts, for upper extremities we advise a t-shirt or tank top. For infants we may require just the nappy to examine the body’s motor patterns.

As we are a family-friendly clinic we recognise it is sometimes difficult to find someone to look after siblings. At Osana siblings are welcome to attend but parents and guardians are fully responsible for their supervision. We suggest the sibling bring along a quiet activity so the child attending treatment isn’t being distracted and parents can concentrate on the discussion with the physiotherapist.

Our address is 29 Gloucester Road, Buderim 4556.

Gloucester Road is located on top of Buderim hill and is the street on the right after the Coffee Club.

• There is onsite parking as well as street parking.
• There is a ramp to access the building suitable for a pram or wheelchair.
• We have bathroom facilities as well as a baby change table available for your convenience.

We require a minimum of 48 hours notice if you wish to cancel your appointment. This gives Osana the opportunity to offer the appointment to clients on our waiting list.

Please call 1300 896 840 to reschedule.

If your child is unwell please cancel and reschedule to another time slot.

We value your feedback. If you have a problem, please do not hesitate to contact us or write to us to discuss. Your concern, suggestion or complaint will be taken seriously.

We prefer clients not bring food to consume during sessions as we have clientele with multiple allergies. We advise parents to provide their children with a snack before they arrive or after the completion of the session.